CanCommerce Learning Hub offers video lessons and practical guides designed for Canadians who want to understand how product-based e-commerce works. Whether you're exploring the idea of selling products online or looking to build foundational knowledge, our self-paced courses break down each step in plain language.
CanCommerce Learning Hub was created to provide Canadians with accessible, easy-to-understand educational content about product-based e-commerce. Our mission is to help people learn the fundamentals of selling physical products online, from understanding how marketplaces work to the basics of shipping and customer service.
Our content is developed by educators and practitioners with experience in online retail. Each lesson is crafted to explain concepts clearly without overwhelming jargon. We focus on helping you understand the landscape so you can make informed decisions about whether e-commerce is right for you.
CanCommerce Learning Hub operates independently and is not affiliated with any marketplace, government agency, or fulfillment service. We do not promise income, sales results, or business success. Our role is purely educational—we teach concepts and let you decide how to apply them.
The first step in product e-commerce is identifying what you want to sell. This could involve researching market demand, understanding what customers are looking for, and evaluating whether a product category fits your interests and capabilities. There are many approaches, from sourcing locally made goods to working with wholesalers or manufacturers.
Once you have a product, you need a way to show it to potential buyers. This typically means creating listings on an e-commerce platform or your own website. Good listings include clear photos, accurate descriptions, and transparent pricing. How you present your product can significantly affect whether someone decides to purchase.
When a customer places an order, someone needs to pack and ship the product. Fulfillment can be handled by you personally, through a third-party logistics provider, or via programs offered by some marketplaces. Each method has trade-offs in terms of cost, speed, and control over the customer experience.
After a sale, customers may have questions, need help with returns, or want to provide feedback. Responsive customer support builds trust and can lead to repeat business. Understanding return policies, refund processes, and communication best practices is an essential part of running any e-commerce operation.
Learn the core concepts behind selling physical products online. This course covers the e-commerce ecosystem, different business models, and what it takes to get started. Ideal for complete beginners who want a solid foundation.
Understand how to set up an online presence for your products. We walk through platform options, essential settings, and how to create listings that accurately represent what you're selling.
Explore the logistics side of e-commerce. This course explains shipping options within Canada and internationally, how to calculate costs, and how to handle returns professionally and efficiently.
Discover best practices for communicating with customers before and after a sale. Learn how to answer questions, manage expectations, and handle difficult situations with professionalism.
Get introduced to the numbers that matter in e-commerce. Understand basic metrics like conversion rates, return rates, and customer acquisition costs so you can evaluate performance objectively.
A general overview of considerations for Canadian sellers, including consumer protection basics and an introduction to relevant regulations. This course is educational only and not legal advice.
No. We are purely an educational platform. We do not manage, operate, or have access to any stores, inventory, or customer orders. Our role is limited to teaching concepts through courses and guides.
No. We make no guarantees about sales, profits, or business success. E-commerce outcomes depend on many factors outside our control. Our courses teach concepts; what you do with that knowledge is entirely up to you.
No. We are an independent educational platform with no affiliation to any government agency, marketplace, or official body. We are not endorsed by or connected to Amazon, Shopify, or any other platform.
We offer email-based support for questions related to course content and account access. Please note that we cannot provide personalized business advice, legal guidance, or help troubleshooting issues with third-party platforms.
No. All content on CanCommerce Learning Hub is for educational purposes only. It does not constitute legal, financial, tax, or professional advice. We recommend consulting qualified professionals for advice specific to your situation.
Please refer to our Terms of Service for details on our refund policy. Generally, we aim to ensure learners are satisfied with their educational experience, subject to the terms outlined in our policies.
Sign up below to receive access to our free introductory lesson on the basics of product e-commerce.